Challenge Overview
Presented by Heidi Health
Heidi Health is an ambient AI company focused on enabling healthcare professionals to dedicate more time to patient care. Traditionally, Heidi Health has focused on automating clinical documentation with AI medical scribe technology, reducing administrative burdens for healthcare providers.
With the rapid advancement of AI voice agents, Heidi Health seeks new opportunities to integrate voice technology into the healthcare sector, improving patient care and overall service efficiency.
Your task is to (1) identify critical needs within the healthcare domain that voice agents can address effectively; and (2) design a smart voice agent system to illustrate how these needs can be meet. The solution should target at least one key area where a voice agent can make a meaningful impact and implement this through a voice-based system (with both input and output being voice).
Challenge Overview
Presented by Heidi Health
Heidi Health is an ambient AI company focused on enabling healthcare professionals to dedicate more time to patient care. Traditionally, Heidi Health has focused on automating clinical documentation with AI medical scribe technology, reducing administrative burdens for healthcare providers.
With the rapid advancement of AI voice agents, Heidi Health seeks new opportunities to integrate voice technology into the healthcare sector, improving patient care and overall service efficiency.
Your task is to (1) identify critical needs within the healthcare domain that voice agents can address effectively; and (2) design a smart voice agent system to illustrate how these needs can be meet. The solution should target at least one key area where a voice agent can make a meaningful impact and implement this through a voice-based system (with both input and output being voice).
Challenge Scope
Your solution should help design and implement a voice agent system for healthcare that addresses critical needs in patient care and service efficiency. The system should enable natural, voice-based interactions (both input and output) and show that how it can be integrated into healthcare workflows.
Potential Users:
• Patients — individuals who may engage in activities such as managing appointments, requesting medical information, receiving reminders and follow-ups, or other related tasks. These are just examples of potential activities they might be involved in.
• Healthcare Providers — doctors, nurses, and allied health professionals who need quick access to patient information or support in delivering care.
• Administrative Staff — receptionists and scheduling teams aiming to reduce call handling time and administrative workload.
• Other types of users — welcome to be included.
These opportunities may already exist in current healthcare workflows but could be significantly improved through automation or optimisation. They may also represent unmet or overlooked needs that have not yet been formally addressed in the healthcare pipeline. Your role is to discover and prioritise these opportunities, then design a voice agent system to address them in a meaningful way.
This challenge emphasises creative exploration and product discovery, encouraging novel applications of voice agents in healthcare that go beyond existing use cases. Solutions should focus on activities relevant to the healthcare domain and may target a single type of user or facilitate interactions across multiple user groups. They may address one specific activity or connect multiple activities into a one workflow.
Your solution should help design and implement a voice agent system for healthcare that addresses critical needs in patient care and service efficiency. The system should enable natural, voice-based interactions (both input and output) and show that how it can be integrated into healthcare workflows.
Potential Users:
• Patients — individuals who may engage in activities such as managing appointments, requesting medical information, receiving reminders and follow-ups, or other related tasks. These are just examples of potential activities they might be involved in.
• Healthcare Providers — doctors, nurses, and allied health professionals who need quick access to patient information or support in delivering care.
• Administrative Staff — receptionists and scheduling teams aiming to reduce call handling time and administrative workload.
• Other types of users — welcome to be included.
These opportunities may already exist in current healthcare workflows but could be significantly improved through automation or optimisation. They may also represent unmet or overlooked needs that have not yet been formally addressed in the healthcare pipeline. Your role is to discover and prioritise these opportunities, then design a voice agent system to address them in a meaningful way.
This challenge emphasises creative exploration and product discovery, encouraging novel applications of voice agents in healthcare that go beyond existing use cases. Solutions should focus on activities relevant to the healthcare domain and may target a single type of user or facilitate interactions across multiple user groups. They may address one specific activity or connect multiple activities into a one workflow.
Solution Requirements
Note: This is a builder’s challenge. We are evaluating working systems — not slide decks.
1. Working Prototype / Demo
A functional system, interface, or workflow that novelly applies a voice agent to improve the current healthcare domain. It can be an app, tool, dashboard, agent, integration, website, or other creative and useful forms.
2. Live Demo or Demo Video
Prepare a 10–20 minute presentation for the Hackathon Demo Day. The demo should clearly show what the voice agent looks like, what kind of needs it addresses, how the voice agent addresses those needs, and why it matters.
3. Technical Brief (maximum 5 pages)
Should include:
Technical Details:
• The process, approach and rationale of needs discovery and identification
• Tools, technologies, and data used for implementing the voice agent
• System architecture or workflow design
• Any APIs, models, or integrations applied
• Any new methods or modifications that improve the voice agent, e.g., make the voice agent more human-like (if there are any).
Problem Fit and Value:
• Why your solution meaningfully addresses Heidi Health's challenge
• Who benefits, how much benefits it can potentially bring, and why it’s impactful
**Limitations and Future Work**:
- Key assumptions on the needs and voice agent system
- Potential limitations of the systems
- Ideas for scaling, improving, or testing further
Note: This is a builder’s challenge. We are evaluating working systems — not slide decks.
1. Working Prototype / Demo
A functional system, interface, or workflow that novelly applies a voice agent to improve the current healthcare domain. It can be an app, tool, dashboard, agent, integration, website, or other creative and useful forms.
2. Live Demo or Demo Video
Prepare a 10–20 minute presentation for the Hackathon Demo Day. The demo should clearly show what the voice agent looks like, what kind of needs it addresses, how the voice agent addresses those needs, and why it matters.
3. Technical Brief (maximum 5 pages)
Should include:
Technical Details:
• The process, approach and rationale of needs discovery and identification
• Tools, technologies, and data used for implementing the voice agent
• System architecture or workflow design
• Any APIs, models, or integrations applied
• Any new methods or modifications that improve the voice agent, e.g., make the voice agent more human-like (if there are any).
Problem Fit and Value:
• Why your solution meaningfully addresses Heidi Health's challenge
• Who benefits, how much benefits it can potentially bring, and why it’s impactful
**Limitations and Future Work**:
- Key assumptions on the needs and voice agent system
- Potential limitations of the systems
- Ideas for scaling, improving, or testing further
Knowledge & Rules
Use MBS Online as the official reference.
Extract:
• Item number, description
• Eligibility requirements
• Restrictions (frequency, same-day rules)
Create a searchable, structured knowledge base (YAML/JSON or a small DB).
Encode rule snippets (e.g., “Item 23 cannot be claimed with Item 36 on same day”).
Support basic combination logic for at least 3–5 common restriction scenarios.
Use MBS Online as the official reference.
Extract:
• Item number, description
• Eligibility requirements
• Restrictions (frequency, same-day rules)
Create a searchable, structured knowledge base (YAML/JSON or a small DB).
Encode rule snippets (e.g., “Item 23 cannot be claimed with Item 36 on same day”).
Support basic combination logic for at least 3–5 common restriction scenarios.
Inspiration and Starting Points
NOTE: Use these suggestions as jumping-off points — not constraints.
Story-Driven Learning:
• Explore best practices in Electronic Health Records (EHR) and Electronic Medical Records (EMR) systems, which are commonly used by doctors to manage patient information. Understanding these systems will help identify key data integration points needed for the solution.
• Check out medical and healthcare-related datasets available on platforms like Kaggle
NOTE: Use these suggestions as jumping-off points — not constraints.
Story-Driven Learning:
• Explore best practices in Electronic Health Records (EHR) and Electronic Medical Records (EMR) systems, which are commonly used by doctors to manage patient information. Understanding these systems will help identify key data integration points needed for the solution.
• Check out medical and healthcare-related datasets available on platforms like Kaggle
Prize
• A$800 cash
• Full-time job opportunities